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IP Office Technical Training

IP Office - Basic Voice Installation and Configuration and IP Office - Advanced Applications courses are residential courses for engineers.

Each course is complemented by a suite of IP Office Task Based Guides that describe the configuration flow of various aspects of the IP Office system.

Configuration maps are also provided, the purpose of which is to assist the engineer by guiding them through the main steps of a configuration task and at the same time referencing which guide is appropriate to a configuration process.

Topics covered include:

  • Hardware & Installation
  • User Profiles and Rights
  • Configuring Extensions
  • Home Remote Worker Solutions
  • Core Telephony
  • Embedded Voicemail
  • Auto Attendant
  • Application Servers and UCM
  • Voicemail Pro
  • One X Portal
  • HuntGroup View
  • Contact Store and Customer Call Reporter CCR